Providing Proof of Payment, Seamlessly
Alex, a customer service representative for a leading medical insurance company, juggles inquiries from both providers and members. He manages claim statuses, payment disputes, and verification requests daily. One of his biggest challenges is providing proof of payment efficiently. Previously, this process required multiple steps and third-party access, making it slow and frustrating for everyone involved.
With the Cleared Check Image API, Alex can quickly retrieve check images that have been processed and deposited by providers. This streamlined approach allows him to provide instant proof of payment, reducing frustration for both payers and providers while improving efficiency.
Why It Matters
Instant Payment Verification
Providers often request proof of payment to reconcile their records. Before the Cleared Check Image API, verifying a deposited check required navigating multiple systems or requesting information from external banking partners. Now, Alex can quickly search for and retrieve cleared check images directly within the payer’s existing portal, ensuring faster response times and reducing provider escalations.
Use Case Featured APIs
- Cleared Check Image
Zelis APIs
Empowering Payers with Proof of Payment
Alex’s efficiency has significantly improved since implementing the Cleared Check Image API. Instead of providers waiting days for payment confirmation, he can instantly retrieve the proof they need. His colleague, Mia, who handles escalations, also benefits. With direct access to check images, she resolves high-priority provider disputes faster, preventing delays in claim processing and improving provider relationships.
With a simple search, Alex and Mia can quickly locate the necessary check images, download them as PDFs, and securely share them with providers. This transparency strengthens trust and ensures smoother financial interactions between payers and providers.
Improved user experiences start here
Zelis continues to innovate by providing payers with seamless solutions to enhance their operations. The Cleared Check Image API is designed to simplify payment verification, reduce administrative burden, and improve provider satisfaction. By integrating this solution, payers gain direct access to essential proof of payment documentation without additional logins or system navigation.
Zelis enables users
We are more than just cleared check verification specialists. Zelis’ innovative catalog of APIs bolsters platforms with intelligent technologies designed to reduce friction in the healthcare financial space. Read on to learn how to leverage Zelis innovation to enhance your platform’s performance.
