Smarter Provider Search Recall
When Elia, a busy professional juggling work, errands, and recovery from a recent diagnosis, needed to find a new specialist for her upcoming procedure, she found herself repeating the same search every time she logged into her health plan’s app. With so much on her plate, she didn’t have time to start over each time.
Thankfully, her health plan’s platform used the Search History API, which let her revisit recent searches and saved providers. With just a few taps, Elia could pick up right where she left off—saving time, reducing stress, and helping her make confident care decisions.
Why It Matters
Care decisions without the do-over
Elia’s experience is familiar—many members search multiple times before choosing a provider. Without saved search functionality, they’re forced to start over each time, wasting time and increasing frustration.
The Search History API solves this by allowing members to revisit their last 10 searches and access saved providers. It helps them stay organized, compare options more easily, and feel more confident in their care decisions—all without leaving the platform.
Use Case Featured APIs
- Search History
Zelis APIs
Navigation made personal
When Elia contacted support with questions about a provider she had searched for earlier, Nina, a support representative, faced a common challenge: helping a member without full context. Without access to her previous searches or saved providers, Nina would have had to ask Elia to repeat everything, slowing down the conversation and increasing frustration on both sides.
With the Search History API, Nina quickly retrieved Elia’s recent searches and saved providers. This gave her the context she needed to guide her through her options without delay. The API turned what could have been a long, repetitive call into a quick, helpful interaction, improving both Elia’s experience and Nina’s efficiency.
Improved user experiences start here
In a fast-paced healthcare environment, Zelis delivers clarity and convenience. The Search History API enhances Member Navigation by giving users and support teams the tools they need to revisit previous provider searches, compare saved healthcare providers, and make informed decisions, without starting from scratch.
Zelis enables users
We are more than just search history experts. Zelis’ innovative catalog of APIs bolsters platforms with intelligent technologies designed to reduce friction in the healthcare financial space. Read on to learn how to leverage Zelis innovation to bolster your platform’s performance.