Clarity on your care and rewards
Noah is a busy sales manager and a father of two. When he needed Knee surgery, he used his health plan’s cost search tool to compare providers and find one eligible for an incentive. With limited time during the day, he couldn’t complete the search in one sitting—but thanks to the Rewards History API, his previous searches were saved. He returned later, reviewed his options, and scheduled the procedure with confidence.
Weeks after the surgery, Noah received a $250 check in the mail. Unsure what it was for, he logged into his health plan’s portal and accessed the Rewards History section. There, he saw the reward status marked as “Paid,” confirming it was for choosing an eligible provider.
The Reward History API helped Noah by saving his cost search activity and giving him clear insight into his reward—no phone calls, no confusion.
Why It Matters
Clear visibility into healthcare rewards
Members often want to revisit their cost search activity or confirm if they’re eligible for a reward. Without a centralized view, this can lead to confusion and unnecessary support calls. The Reward History API solves this by giving both members and support teams access to the same reliable information—making it easier to track, confirm, and understand reward status
Use Case Featured APIs
- Rewards History API
Zelis APIs
Smarter support, better member experience
Kyle, a member support specialist, receives a call from Maria, who recently received a $57 reward check. She had searched for multiple procedures over the past few months and wasn’t sure which one the reward was for.
Instead of asking Maria to recall all the details, Kyle uses the Reward History API to instantly access her cost search history and reward activity. He sees that Maria had shopped for a lab test and selected a provider eligible for an incentive. The reward status shows as “Paid,” confirming the $57 was tied to that specific procedure.
Thanks to the Reward History API, Kyle provides a clear answer in minutes—no back-and-forth, no guesswork. The Rewards History API helps support teams deliver fast, accurate service while giving members confidence in their healthcare choices.
Incentive transparency made simple
In a healthcare environment where incentives drive smarter choices, the Reward History API helps members stay informed and engaged. By making cost search and reward data easily accessible, it supports better decision-making and reduces friction in the support process.
Zelis enables users
We are more than just cost and reward tracking experts. Zelis’ innovative catalog of APIs bolsters platforms with intelligent technologies designed to reduce friction in the healthcare financial space. Read on to learn how to leverage Zelis innovation to bolster your platform’s performance.